The Summit will contextualise the evolution of the service desk and the future of customer experience and IT support.
The programme will consider how the service function has advanced in the age of digital transformation, omni-channel engagement, and personalisation. And examine the increasing role of automation, analytics and AI, and the rise of Chatbots and self-service systems.
The conference will explore how tech leaders can maximise the business impact of their service function, with presentations looking at actionable ways to improve process, operations, observability, and customer experience.
The Summit is geared for professionals working in IT, Tech Support, Customer Service, UX, Digital Transformation and Leadership roles.
The conference will be held live and in-person at the iconic Dynamic Earth in Edinburgh, a professional event space offering panoramic views of the city and Arthur's Seat.
The venue is centrally located in the old town, just 15 minutes walk from Waverly train station, making it easily accessible via public transport. We also offer free WiFi, discounted on-site parking and provide food and drinks to attendees throughout the day.
DIGIT has rapidly grown into the largest independent business technology community in Scotland. We run an extensive series of conferences and events focused on core areas of emerging Technology, Digital and IT. We also run Scotland's leading IT & Digital News Platform www.digit.fyi with over 100,000 page views per month.
The events provide a unique platform for knowledge exchange and discussion, drawing stakeholders together to explore best practice, technological innovation and business outcomes. Our conferences attract a senior delegate following and have become renowned as an important forum for high-level networking and engagement.
Previous DIGIT Speakers
CIO, SSE Renewables
Engineering Manager, Apple
Head of Digital Engineering, Virgin Money
Managing Partner: IT & Digital Transformation
CIO, SSEN Transmission
Engineering Manager, Google
Digital Transformation Director, BAE Systems
CDO, Digital Office Scottish Local Government
Head of IT, SSE
Global Head of Information Technology, Brewdog
Senior Director, Engineering. Skyscanner
Head of ICT, Kingdom Housing Association
Head of Digital Services, North Sea Transition Authority